Your actions in the next 60 minutes determine how much damage you end up with. Here are the immediate steps while you wait for our crew to arrive.
If there is any risk that electrical outlets, panels, or fixtures are submerged — do not enter. If the water has a sewage smell, it is Category 3 biohazard — wear waterproof boots and do not let children or pets near it.
A certified technician answers immediately. We dispatch to your Toronto or Oakville address right away. No menus, no delays.
For a burst pipe — shut off the water main. For sewer backup through a floor drain — there is nothing to stop. The water will recede when sewer pressure reduces. Do not pour anything down the drain.
Record a video walkthrough of the affected area. Take photos of the water level, entry point, and all affected items. This is your insurance evidence.
Move items off the floor if you can do so without extended contact with contaminated water. Electronics, documents, and irreplaceable items first.
A shop vac removes surface water but cannot extract moisture from inside building materials. Consumer fans move air but cannot dehumidify below the mold growth threshold. DIY drying after a real flooding event almost always results in mold within 2 to 3 weeks. Mold starts within 24 to 48 hours.
We reach Toronto and Oakville in under 60 minutes. Insurance billing. Free assessment.